Customer support
Report a Problem
Report a public profile for manual review. Customer support remains available for urgent or evidence-heavy matters.
Open the report action from the public profile you want us to review.
Email support: support@socialshelf.me1. How to report a public profile
Use the Report profile action on the public profile to send a report for manual review. It records the profile, your selected category, an explanation, and up to three evidence links.
For urgent, legal, account-recovery, copyright, privacy, or evidence-heavy matters, email support@socialshelf.me. Include the profile URL, link URL, screenshots, the category of concern, and any evidence that helps us investigate. Do not send passwords, authentication codes, payment-card numbers, or unnecessary sensitive information.
2. What happens next
Social Shelf may review the report, request more information, contact the account holder, restrict or remove content, suspend an account, preserve records, or refer suspected criminal conduct to the appropriate authority. A report does not guarantee removal or a particular result.
For account recovery or impersonation, we may require evidence of identity, ownership, or authorization. For copyright or privacy complaints, provide the information needed to evaluate the relevant right and the specific content.
3. Related policies
Please also review the Community Standards, Terms & Conditions, and Privacy Policy linked in the footer.