Social Shelf billing
Refund Policy
Simple rules for monthly and annual plans.
Monthly and annual plan refunds
| Situation | Policy |
|---|---|
| First monthly or annual payment | Full refund if requested within 7 days. |
| Monthly renewal | Full refund of the latest payment if requested within 7 days. |
| Monthly refund after 7 days | No partial refund; cancel the next renewal and retain Pro until the current month ends. |
| Annual renewal | Full refund if requested within 7 days. |
| Annual cancellation after 7 days | No automatic refund; continue Pro until the paid period ends. |
If you believe you were charged in error, charged more than once, experienced a technical billing issue, did not receive the purchased service, or have any questions about a refund, contact support@socialshelf.me.